General Terms and Conditions (GTC) | Biathlon Arena Lenzerheide IBU

Article - General Terms and Conditions (GTC)

1. Conclusion of contract
The contract between the guest and the Biathlon Arena Lenzerheide (BAL) is established by the ac-ceptance of an offer. The notification of a price in any form is deemed to be an offer.

The contract comprises the confirmation, the GTC, any brochures and advertisements with a descrip-tion of services and the payment due by the guest.

The contract is established when BAL delivers the confirmation. The confirmation can be delivered by e-mail or by post. If services are ordered verbally, the contract is established by BAL’s unconditional acceptance.

2. Services
The services offered by BAL are provided in the form and under the conditions set out in the de-scription of the offer.

BAL expressly reserves the right to change the descriptions of its services and its prices in print or digital format as well as on its website in any man-ner.

3. Prices
By making a booking, the guest accepts the price for the offer. 

BAL has the right to increase the price after the conclusion of the contract in the event of the intro-duction or increase of fees, duties and taxes as well as transport costs.

Prices include value-added tax, but visitor’s tax is not included.

4. Option dates
Option dates are binding for both parties. If the guest has neither confirmed nor cancelled by the option date, BAL is free to otherwise dispose of the services offered without consulting the guest.

5. Terms of payment
Unless indicated otherwise, the amount owed for the offer can be paid on departure in cash (CHF and EUR) or by Maestro, VISA, Diners or Mastercard.

6. Cancellations I failure to show up
BAL must be informed in writing of changes to or cancellation of a booking. The date of receipt of the notice of change or cancellation by BAL determines the calculation of the fees. 

If a booking is cancelled or changed, BAL shall charge the following percentage of the offer price:

  • 29 to 14 days before arrival   50%
  • 13 to 6 days before arrival     80%
  • From 5 days before arrival
    or if guest fails to show up  100%

7. Use and return of room
Rooms are ready for occupation from 2 p.m. on the day of arrival.

Guests have to treat the room, premises and facili-ties of BAL with the greatest care. Only the number of persons (including children) notified upon con-tract conclusion may use these facilities. Pets must be mentioned when making the reservation, as they are only allowed in Hotel Garni Cualmet. BAL can cancel the contract if this rule is ignored and the agreed number of persons is exceeded. The full offer price shall remain due.

The room must be returned by 11 a.m. on the date of departure at the latest.

8. Courses I use of Biathlon Arena
Payment is charged for the use of the entire Arena (shooting range, roller-ski track, cross-country track). If BAL courses are attended, the usage fee during the course period is included in the offer price.

The roller-ski and cross-country tracks are used at the guests' own risk.

9. Liability
BAL is liable to the guest for the proper perfor-mance of the contract. Liability is excluded if non-performance is caused by one of the following:
•    omissions by the guest,
•    omissions and conduct of third parties who were not involved in the provision of ser-vices,
•    force majeure and events that could not be foreseen or prevented.

BAL's liability for slight negligence is excluded.

If the accommodation or services should be unsatis-factory, BAL must be informed while the guest is still on site to ensure that problems can be solved dur-ing the guest's sojourn. If complaints are not made before the date of departure at the latest, all claims of the guest against BAL shall lapse.

Swiss law applies exclusively to contracts with BAL. The place of jurisdiction is Vaz/Obervaz, Switzer-land.

Lenzerheide, 26 December 2018

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